Frequently Asked Questions

PDF, AI, EPS, PSD, PNG, JPG, JPEG, TIFF, TIF, WEBP, GIF, BMP, SVG, PPTX, and INDD. Maximum file size is 100 MB.

PDF is best for predictable results — fonts and layout are baked in. PowerPoint files render but the result depends on whether the system has the same fonts installed.

Posters and large-format prints from small formats (8.5×11 in) up to large-format banners. Each product has its own size range — see the order form for the specific product to see what's available.

For non-standard sizes or anything outside the form's options, request a custom quote.

Our team reviews every file before printing. If there's a technical issue (low resolution, wrong colour space, fonts not embedded, dimensions mismatch), we'll contact you before printing.

For best results: use 300 DPI raster images, embed all fonts in PDFs, design at the actual print size (not scaled).

Price is determined by:

• Product type (poster, banner, etc.)
• Dimensions (size in square feet for area-priced products)
• Material and finishing (paper stock, lamination, etc.)
• Turnaround tier (how soon you need it)

The price shown at checkout is the final price plus 13% HST. No hidden fees.

Turnaround tiers determine how quickly we print and at what price:

• Early (10+ business days): lowest price
• Standard (5 business days): regular price
• Rush (3 business days): premium
• Urgent (2 business days)
• Critical (1 business day, before 3 PM)
• Same Day (same business day, before 3 PM)

Available tiers depend on when you place your order. Cutoff for next-day printing is 3 PM Toronto time.

Yes — for standard products the price updates live as you fill in the order form (size, material, turnaround). For custom or unusual jobs, use the request a custom quote form and we'll respond within 1 business day.

For repeat customers and large orders (10+ pieces of the same item), get in touch directly at orders@printstuff.ca — we work out volume pricing case by case.

Pickup is at the MTCC Business Centre:

• MTCC North Building — 255 Front Street West, Toronto, ON M5V 2W6
  Business Centre, 300 Level, outside Hall C
• MTCC South Building — 222 Bremner Blvd, Toronto, ON M5V 3L9
  Business Centre, 800 Level, outside Hall D

Mon–Fri 8am–4pm. The business centre is closed weekends and statutory holidays.

If your event runs outside these hours, contact us — we can sometimes coordinate alternative arrangements.

Yes — to authorize a different pickup person, email orders@printstuff.ca with your order reference number and the authorized person's name before they arrive. They'll need to provide the order reference number and the authorized name at pickup.

Yes — to addresses within the Greater Toronto Area for a flat delivery fee. Select "Address Delivery" at checkout. Delivery is during business hours; we'll text the recipient before arrival.

Not exactly. Monitors use RGB; printing uses CMYK. We make every effort to reproduce colour accurately, but we cannot guarantee an exact match — see Terms §7 and Refund Policy §6 for details.

If colour precision is critical (brand colours, photo reproduction), contact us first to discuss a proof.

If we spot a technical issue (low resolution, missing fonts, wrong dimensions), we'll contact you before printing. If the file matches what you uploaded but contains an error you didn't catch (typo, wrong content), that's not eligible for a refund — see Refund Policy §5.

Always double-check your file before uploading. Once production starts, changes can't be made.

All major credit cards (Visa, Mastercard, American Express) via Stripe. Apple Pay and Google Pay are also supported on compatible devices. We do not accept cash, cheque, or bank transfer for online orders.

Yes, before printing has begun — full refund. Once production starts, we can't cancel because the materials and labour are committed. See our Refund Policy for the full terms.

Refunds go back to your original payment method within 5–10 business days. We issue the refund immediately upon decision; the bank-side timing is controlled by Stripe and your card issuer.

No — Print Stuff Inc. is an independent printing service provider. We are not owned, operated, or endorsed by MTCC. We coordinate pickup at the venue's business centre, but the venue is not responsible for the quality, delivery, or fulfillment of our orders.

Posters, banners (indoor and outdoor), retractable banners, fabric banners, flags, floor decals, popup displays, sidewalk signs, table covers, window graphics, and more. See the main page for the products available at this venue. For anything not listed, use the request a custom quote form.